NOVIUS's motivation lies in customer satisfaction. Our Customer complaint group follow-up for customers' complains and suggestions rigorously and ensures that complaints are addressed in a timely manner.

At NOVIUS, we value customer relationships and leave no stone un-turned to ensure that our customers have a pleasant experience. Our customer service team is trained to respond to every call, complaint and feedback we receive from our clientele.

In case you should have any questions concerning NOVIUS LED, or any suggestions on our service, you are welcome to contact us at any time. We will make sure that your issue is addressed in no time.

NOVIUS LED Lights attaches great importance to after-sales service quality. Our customer service department is trained to provide effective support to all questions and queries. Listed below is our customer service policy.

  • Receive and deal with customers’ comprehensive consultation, provide product information and answers to relevant questions for customers
  • Receive and deal with customers’ complains, track, coordinate, solve problems and improvement suggestions put forward by customers and during business process with our company.
  • Initiatively communicate and contact customers, get to know their feelings and demands, achieve customers’ information feedback to each relevant management department and production unit, follow up favourable handling.